VA Sees Improvements in Patient Satisfaction, Care Access

Source: Veterans Affairs After years of industry and government scrutiny, the VA has heard some positive feedback from the veterans who utilize its healthcare services. A patient satisfaction survey related to VA care quality, community care access, and the VA MISSION Act showed that the agency might be on the right track to improving veteran healthcare. “The VFW survey highlights the great work that we are seeing at VA across the nation,” VA Secretary Robert Wilkie said in a statement . “The 2019 Our Care survey results highlight VA’s continued commitment to improving Veteran care and how Veterans access the benefits they have earned, including improvements to facility availability, the streamlining of community care programs under MISSION Act and overall technological modernization.” The VA has seen years of industry scrutiny following the infamous wait list scandal in 2014. Since then, the agency has worked to revamp its offerings by expanding veteran access to care through the Veterans Choice Program and more recently the VA MISSION Act, as well as by improving its health technology offerings. But those efforts have been fraught, with government watch dog agencies reporting hiccups with VA improvement projects. Separate news reports have shed the VA in a negative light as limited mental healthcare access and poor facility conditions have left a poor taste in some veterans’ mouths. READ MORE: VA Taps IT Firm to Support Family Caregiver Engagement Expansion But those issues may be working themselves out, as 82 percent of veterans report being at least somewhat satisfied with the healthcare they have received through the agency, the VFW report showed. Seventy-four percent of the 6,900 respondents said they have seen improvements in their preferred VA facilities within the past year, a ten-percentage point boost since last year’s observations. Ninety-one percent of veterans said they […]

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